Frequently Asked Questions

We sell an assortment of pet food, treats and accessories for dogs, cats, small pets, fish & horses. We also serve supplements, grooming care items, apparel, and miscellaneous pet-related items (beds, poop bags, etc.).

Yes, we help our users to book services such as pet grooming, pet sitting, pet boarding, pet relocating & pet training extensively in the region.

No, we are completely online store providing pet products, book pet services, socialize features to access pet community & pet data management.

Yes, based on return policy.

Pet food subscription helps the pet owner to add a set of products that they would need regularly (weekly/ monthly) & set reminders accordingly.

We stock over 14,000 products on website, and you can see whether the item you would like is in stock, or not. On the rare chance that we have sold out of the product that you want, we can offer you either a full refund of pending funds, or we will source it from our other wholesalers, at the earliest opportunity.

Normally, you should have received a confirmation email within minutes after the order is placed. Please make sure you check inbox, junk/spam folder to make sure you didn’t miss any emails. If not received, please feel free to email us at or reach out to +97430902714 for any queries related to order. We will surely assist you fulfilling your order.

We mostly preferred to deliver regionally for streamlined delivery process, but any bulk order can be placed by contacting us at .

We have been working on a live tracking delivery management system for every user & hope to have it very soon. Our aim is to provide a transparent mechanism & ease pet owner’s life from ordering pet food or accessories, socializing methods and manage pet’s records without any hustle, we continuously working towards it.

As per the government's regulations, your bank/ card is secure & encrypted.

My Pet World app only lists branded products and authorized seller details are given in every product description for user’s reference. Any more details can be found on product’s official website or email us at

Sure, you can directly report a post if you think it’s out of context or may cause issue within the community. Our quality assurance will get it reviewed and take necessary actions accordingly.

My Pet World app is one stop app destination for pet owners to shop pet products & accessories, book pet services, connect to the pet community & manage pet’s records easily through an app. We believe My Pet World app is one of its kind first app available in the region fulfilling major requirements of a pet owner.

Pet profile is recommended to use the app full-fledged manner as it allows the user to ease the pet management by saving pet records, managing pet’s expenses, find nearby vet clinic and many more. We also allow users just to use shop menu if they prefer so, but always suggested to use full functionality for the better efficient analytics.

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