* All sold products via My Pet World app are non-returnable if it doesn't meet the refund policy. Please reach out to info@mypetworld.app for any assistance or message us on social media pages available.
* Exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle or does not match the specifications stated on My Pet World app.
* Exchanged items must be in their original packaging with all its original content, including, but not limited to, accessories and manuals.
* Exchanged items (unless defective, fake or fiddle) must be in resell-able condition.
* Products such as, but not limited to, shaving equipment and hygiene products are not eligible for exchanges.
* You have the right to claim your refund in cash when there is a legitimate case proven. We will not deduct any kind of transactions fees, such as Visa Card/MasterCard/NAPS fees or processing fees, from your refund amount.
* You have the right to receive your refund within 30 calendar days of your original request.
* You have the right to exchange items purchased within 7 calendar days of purchase. Exchanged items must be in their original sealed packaging.
* Our business provides a manufacturer warranty on products if it applies. We ensure that all products we sell are under our strict quality policy.
* We believe that customer service is the cornerstone of our entire business. We try our best to avoid any issues that may arise during the shopping experience with us, so we make sure that all our policies are transparent and simple to understand. If you need any clarification please do not hesitate to contact us directly.
