Terms & Conditions

My Pet World Terms and Conditions

1. Product Returns and Refunds:
   - All sold products via the My Pet World app are non-returnable if they do not meet the refund policy.
   - Please reach out to info@mypetworld.app for any assistance or message us on available social media pages.

2. Exchanged Items Eligibility:
   - Exchanged items must have a manufacturing defect that cannot be repaired without compromising the item's quality, or they must be fake, fiddled, or not match the specifications stated on the My Pet World app.
   - Exchanged items must be in their original packaging with all their original content, including accessories and manuals.
   - Exchanged items (unless defective, fake, or fiddled) must be in resellable condition.
   - Products such as shaving equipment and hygiene products are not eligible for exchanges.

3. Refund Policy:
   - You have the right to claim your refund in cash when there is a legitimate case proven. We will not deduct any kind of transaction fees, such as Visa Card/MasterCard/NAPS fees or processing fees, from your refund amount.
   - You have the right to receive your refund within 30 calendar days of your original request.

4. Item Exchange Policy:
   - You have the right to exchange items purchased within 7 calendar days of purchase. Exchanged items must be in their original sealed packaging.

5. Manufacturer Warranty:
   - Our business provides a manufacturer warranty on products if it applies. We ensure that all products we sell are under our strict quality policy.

6. Pet Services Responsibility:
   - For pet services booked through the My Pet World app, the service provider has the sole responsibility for fulfilling the pet services requirement.

7. Customer Service Commitment:
   - We believe that customer service is the cornerstone of our entire business. We try our best to avoid any issues that may arise during the shopping experience with us, so we make sure that all our policies are transparent and simple to understand. If you need any clarification, please do not hesitate to contact us directly.

8. Shipping Policy
  - We strive to deliver products on the same day or within 1-2 days of placing an online order.

These terms and conditions reflect our commitment to providing a seamless and trustworthy shopping experience for our valued customers and users of our pet services. If you have any questions or concerns, please feel free to reach out to us at any time.